Call Us at Family Auto Body
Our knowledgeable and friendly staff at Family Auto Body is ready to assist you with your repair needs, whether you are paying for the repairs or they are being processed through an insurance company. The following are frequently asked questions and answers that you may need to know.
Who pays for my repairs?
In many cases, the insurance company will issue you the customer, the original insurance check. In other cases, the insurance company may pay Family Auto Body direct for the repairs. If the check is made payable to only you and/or your spouse, you will be able to sign the original insurance check over to Family Auto Body at any point during the repair process or at the end of the repairs. Please look closely, your name may not be the only one on the original insurance check, your lien or leaseholder may be on the check. It is your responsibility to have the lien or leaseholder endorse this check. Family Auto Body can assist you with the information and paperwork your lien or leaseholder may need before you take the check to them to endorse. It is the policy of Family Auto Body, that a vehicle may not be released until payment is received by the insurance company or the customer.
Do I have to take my car where they tell me to?
In many cases, insurance companies will try to “steer” you to a specific auto body shop. It is your car, and you have the right to bring it to the shop of your choice. We just hope you choose us because of our high quality of service and our fair pricing. We are also a Colorado, family-owned business and work closely with our community to earn money for schools.
How long will it take to repair my car?
Family Auto Body will attempt to provide the most accurate time-frame for repairs possible. However, this is not an exact science. A major component in making the forecast is the dollar amount of repairs. We start by using industry standards of one week of repair time for every one-thousand dollars of damage. Then you must factor in the complexity of repairs, unforeseen delays which may occur due to additional supplemental damage, availability of parts, receiving incorrect parts, supplemental insurance approvals, and the current workload of the shop. Other non-controllable outside delays may increase the time it takes to properly repair your vehicle. Again, Family Auto Body will give you a time frame, but we are unable to and cannot guarantee a specific delivery date.
How do I get a rental car while the repairs are being completed?
If you have rental coverage, most insurance rental policies only allow thirty (30) days or less of rental car coverage. In some cases, the repairs will take longer than your rental coverage allows. Some policies do not entirely cover the daily fee to rent a car. Please be prepared to assume the rental car cost above and beyond your policy time or dollar limits. Unfortunately, we do not have loaner cars available.
What type of warranty do you offer?
All of our repairs are backed by a written warranty. Please feel free to contact any of our friendly staff members for any additional information.
Thank you for choosing Family Auto Body for your collision repair needs.